MINI COURSES TROUBLESHOOTING TIPS

If you encounter any problems, try these solutions:

1. Username and Password isn’t working?
A: Please check that you are logging in the correct category.

2. I’m logging in the correct category, but the username and password is still not working?
A: Please check if you are using a hotspot.
The username, password and game itself will not be able to play if you are using a hotspot.
Try connecting your device directly to wifi, or with its own cellular data, and the login should work.

3. I’m using a school device, and I’m unable to login
A: It’s most likely your school has a very strict security system set in place which does not permit pop ups.
Try contacting your IT department to permit your device to play the game.
(One person with this problem had their school’s IT department work on their device, and they were able to play the game using Google Chrome).